Iowa Ear Center is seeking a self-directed, detail oriented individual to join our staff and support our medical and audiology departments in providing top quality health care and service. Applicant must possess strong interpersonal, communication and organizational skills along with problem solving and critical thinking skills. The staff member in this position must be flexible, adapt easily to change, and able to recognize potential problems and take the initiative to solve them without always being directed to do so.
Duties include but are not limited to:
Takes hearing health care calls, and schedules patient appointments
Inputs data into practice management software
Manages walk-in hour patients related to general hearing aid care needs and, when needed, direct patient for follow-up with Audiologist and/or Otolaryngologist
Cleans and checks hearing aids as related to hearing aid check appointments and 6 month routine follow up checks
Changes tubes on ear molds and general part replacement on hearing aids as needed
Intakes patient and prep consult rooms for audiologist
Instructs patients on fitting of custom earplugs
Properly charts patient encounter and action
Properly identifies those patient needs requiring audiologist management
Maintains detailed knowledge of service and professional costs related to products, and repairs
Organizes and maintains neat physical appearance of hearing aid lab work space
Maintains and support audiologist communication and correspondence with insurance companies and third party payers related to hearing and benefits, obtaining authorizations for services and follow up issues.
Preparation of patient for VNG and balance testing, hearing conservation and performs testing at the direction of the Audiologist
Checks in all incoming hearing aid mail, verify packing slips and routing slips to appropriate location for payment, file appropriate slips in patient chart
Processes all paperwork as related to new hearing aid orders, new earmold orders and custom plug orders
Processes all paperwork related to those repairs identified by audiologist and those identified in routine checks
Evaluates and fulfill requests of all hearing aids dropped off for check
Completes all hearing aid processing within a turnaround time of one day
Maintains and order supplies as directed for the lab and front office
Prepares all hearing components, repairs, molds for programming evaluation by the audiologists
Other Clinical Care
Documents telephone calls accurately in medical record
Maintains patient confidentiality according to HIPAA rules
Attends required training programs
Trains new staff when instructed
Performs patient education when appropriate
Maintains good relationship with physicians in verifying orders/requests and any question that may come up
Helps receptionists when needed.
Performs other duties as required or requested by management
Attends all regular staff meetings
Performs all tasks and projects assigned by the Director and the Audiology staff
May be asked to assist the medical team by cleaning rooms and instruments and assisting with patient intake
High school education or GED equivalent.
Ability to communicate general patient instruction related to hearing aid care
Strong written and verbal communication skills
Able to manage multiple tasks with many interruptions
Capable of dealing with patients and their family, employees, and physicians tactfully, effectively, and professionally
Compliance with all regulatory requirements including OSHA, maintenance of clinical skills and certifications, etc.
Additional Salary Information: Full time employees are eligible for a range of benefits which may include: health insurance, dental insurance, 401(k) with competitive employer match and profit sharing, parental leave with pay, PTO and holiday pay, life insurance, long-term disability coverage.
About Iowa Ear Center
Iowa Ear Center is a sub-specialty ENT clinic dedicated to the medical and surgical treatment of hearing loss, diseases of the ear and dizziness and imbalance. We are one of the fastest growing private practice otology/neurotology clinics in the nation. The audiologists at Iowa Ear Center work with a full range of hearing technology including cochlear implants, hybrid CIs, bahas, and hearing aids as well as providing audiological testing such as ABRs, both unsedated and sedated, and dizziness and balance testing including VNGs. With our dedicated pediatric hearing loss program, we are able to treat patients of all ages.
Iowa Ear Center consists of one surgeon, a nurse practitioner and three audiologists. We are the only neurotology clinic in central Iowa and and focused on providing high-quality patient care using innovative and advanced technology.