Arizona Hearing Center – Office of Dr. Mark Syms  4th Year Externship

We are a small private-practice health-care provider that delivers world class hearing care services to Phoenix and surrounding areas.

Our mission: Improve relationships. Hear. Well. Always!

We’re seeking 4th Year Externs who will be the perfect fit to join our team in our medical practice located in Phoenix.  Although transcripts and experience are important, personality traits and attitude are our number one priority.

Clinical Aspirations 

• Living each day to create wildly successful raving patients (or customers) by treating our patients like family and taking responsibility for our patient’s journey to better hearing, and help them make the right choices.
• Working in an environment that breeds excellence every day by demonstrating a desire to take ownership of situations, express and value individuality, and build processes to support others.
• Doing the right things for our patients and teammates.
• Acting like a CEO by taking initiative, being resourceful, supporting our mission, caring about the success of the team and growth of individuals.
• Committing to lifelong learning so we all stay on top of the latest trends and best practices so we keep growing and improving our patient’s and our lives.

Do your supervisors, cohort, and friends describe you as:

• Always happy, smiles a lot, positive attitude, always a pleasure to be around.
• Friendly, warm, an extrovert, a people person – and comes across the very first time you meet someone, even on the telephone.
• Patient, compassionate, helpful especially with older people. Even temperament, calm, always pleasant, unflappable. Has a knack for being able to turn a frown into a smile.
• Committed, dedicated, a great teammate, pitches in without being asked, puts team accomplishments ahead of individual accomplishments.
• Accurate, detailed, gets things right, double checks their own work, makes very few mistakes
• Owns it: accepts responsibility, credits others for successes and accepts responsibility for failures. Always finds a constructive way to solve a problem.
• Coachable, doesn’t get defensive, accepts feedback with a positive attitude. Always looking for ways to grow and improve.
• Reliable, dependable, doesn’t just arrive on time: often comes in a little early to make sure they’re prepared for the day; willing to stay late when there’s work that needs to be done.

Does this sound like traits of your ideal externship?

These statements describe our organization and our team members. It’s the kind of culture we’ve developed, and we’re absolutely committed to maintaining that culture. The students we select have to be a great fit, and we’re prepared to answer any questions and concerns you may have along your externship search to ensure proper placement! As an organization we are dedicated to ensuring a robust clinical experience in a positive and engaging environment.  It is our commitment to see our graduate students succeed in life as well as in the clinic.  

This isn’t just a externship: it’s a commitment to a team, serving a real purpose, helping people stay connected with their loved ones and enjoy life. If that appeals to you, and the above descriptions made you say “Hey! That’s me!”, then we’d love to talk.

POSITION SUMMARY:

The externs are responsible for administering diagnostic audiologic evaluations to adults and pediatric patients to determine type of hearing loss. The audiologist/externs determines candidacy for implantable hearing devices, programs implantable hearing technology and counsel’s patients about hearing loss, expectations and rehabilitative technology.  Externs will also have the opportunity for hearing aid dispensing practices throughout their time with us. 

PRIMARY JOB FUNCTIONS

Administer diagnostic tests

• Air, bone and speech audiometric testing
• CPA and VRA
• Auditory brainstem response (ABR)  without sedation
• TEOAEs
• Tympanometry and Acoustic Reflexes
• Documentation of tests and their results

Manage hearing rehabilitation

• Counsel patients regarding test results
• Advise patients on expectations of:
• Rehabilitation
• Device use
• Consequences of opting out of rehabilitation
• Collaborate with neuro-otologist
• Discuss results of various evaluations
• Coordinates plan of care
• Correspond with referring providers
• Program implantable hearing devices: cochlear implants from all three manufacturers, BAHA, and Osia

Other Clinical Services/Responsibilities

• Document all information in patient chart the day the patient is seen
• Answer all patient clinical inquiries the day the inquiry is made via patient intra-mail
• Complete Letters of Medical Necessity

Clinic administration

• Work with other audiologic externs
• Provide education and supervision to younger audiology students
• Correspond, interact and coordinate care with dispensing audiologists and hearing aid dispensers
• Monitor clinic supplies e.g.
• Provide support to the front office staff when needed. 

JOB SKILLS, KNOWLEDGE AND ABILITIES

• Must possess a B.S. degree.
• Ability to be flexible and multi-task
• Demonstrate excellent customer service to patients, internal and external customers
• Strong communication and interpersonal skills
• Takes personal responsibility for professional development
• Committed to collaborative hearing care
• Committed to a culture of continuous quality improvement

We are looking for externs who want to be exceptional at the practice of audiology.  We are a highly collaborative environment who is searching for motivated and positive 4th year students.  This is an excellent opportunity to gain knowledge and exposure to both the medical and private practice aspects of audiology.  

Two to three positions will be available for the 2023-2024 season.