The Incumbent serves as a Health Technician (Audiology) in the Physical Medicine & Rehabilitation Service (PM&RS) at Jack C. Montgomery VAMC, Muskogee, Oklahoma and/or the Ernest Childers VA Outpatient Clinic in Tulsa, Oklahoma. The incumbent is a team member of the Audiology Section and is a direct patient care provider responsible for hearing aid maintenance and repairs and provides assistance to the Audiologists in their clinical duties. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Per VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j: No person will be appointed under authority of 38 U.S.C., chapter 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience or Education. (1) Experience. Six months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled. OR (2) Education. Successful completion of two academic years above high school leading to an associate degree or a bachelor's degree with at least 12 semester hours in courses related to the position. OR (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. An example of a combination of experience/education is three months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled and one year above high school with a minimum of 6 semester hours related to the health care industry. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: HTA, GS-06 (1) Experience. Completion of one year of progressive experience and/or experience equivalent to the next lower grade level directly related to the position being filled. (2) Demonstrated Knowledge, Skills and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Knowledge of normal and abnormal ear anatomy. (b) Knowledge of hearing physiology and function to educate patients and families. (c) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. (d) Ability to solve problems or make decisions regarding hearing aid, hearing assistive technology and patient care, consistent with the documented and co-signed plan of care under the supervision of an audiologist. (e) Ability to prepare patients for testing procedures. References: VA Handbook 5005/143, PART II, APPENDIX G70 Physical Requirements: See VA Directive and Handbook 5019. ["Major Duties:\nResponsible for direct patient care activities. This incumbent is expected to make and manage independent contacts with the patients, family, significant other, medical center staff, colleagues and vendors. This staff member must manage and prioritize all duties consistent with timeliness and quality of care. (S)he manages unusual problems through experience, ability and resourcefulness and exercises sound judgement in making appropriate referrals or seeking assistance. Manages scheduled appointments and incoming devices from Veterans with complaints about their hearing aids or assistive listening devices. Providers ancillary services for routine ancillary services for routine clinical appointments as follows: screening for impacted cerumen; the making of ear impressions including deep impressions for completely-in-the-canal aids; ordering replacement hearing aids and earmolds through ROES; tracking of orders and repairs. Performs scheduling and appointment management duties as needed to facilitate clinic efficiency. Initiates ROES orders to the VA Denver Acquisition and Logistics Center (VADALC) national hearing aid database. Manages the ROES database of hearing aid orders. Monitors the timeliness of manufacturers' delivery of new custom or repaired hearing aids to assure hearing aids are available for scheduled hearing aid evaluation appointments and issuance. Maintains loaner and stock hearing aid inventories for the Audiology Clinic and reconciles the stock inventory monthly from the VADALC report. Assists the Audiology staff in maintaining the Assistive Listening Device inventory and independently monitors and initiates stock level requests from PSAs. Work Schedule: 8:00am-4:30pm\nTelework: Not Available\nVirtual: This is not a virtual position.\nFunctional Statement #:55295-O\nRelocation/Recruitment Incentives: Not Authorized\nFinancial Disclosure Report: Not required"]