About Us - Northern Light Health
About Us
Our Promise
We make healthcare work for you.
Mission, Vision, Values
Northern Light Health exists to make healthcare work for you. We improve the health of the people and communities we serve. That is our mission. That is our purpose. To live our promise to make healthcare work for you.
To accomplish our mission and vision, Northern Light Health embraces the values of Integrity, Respect, Compassion, and Accountability.
Who is Northern Light Health?
Northern Light Health is Maine’s only integrated health care system. We provide care to people from Portland to Presque Isle and from Blue Hill to Greenville. We are comprised of ten member hospitals with 987 licensed beds, a single physician-led medical group, eight nursing homes with 585 long-term beds, five emergency transport members, 37 primary care locations, and we employ more than 10,000 people in Maine.
What does Northern Light Health do?
128,999 Emergency Department Visits
3,376 Births
33,867 Admissions
338,139 Hospice and Telehealth Home Health Visits
34,453 Inpatient and Outpatient Surgeries
393 Heart surgeries
657,479 Primary Care / Clinic Visits
70,105 Imaging Tests
Learn more about who our leaders are at Northern Light Health
Culture of Excellence
Our customers expect high performance.
- They expect us to work with employees to make our employment environment as supportive, healthy, and positive as it can be.
- They expect us to provide the highest quality, safest patient care possible.
- They expect us to provide care with outstanding service that meets and exceeds their expectations.
- They expect us to grow to meet the changing healthcare needs of our region.
- They expect us to be responsible stewards of healthcare dollars and to be reliably there when they need us.
- And our communities expect us to contribute to the health education, support, and improvement efforts of our citizen neighbors.
In order to be sure we meet our obligations for high performance in all these areas, we organize our goals and efforts under six pillars of excellence: people, service, quality, finance, growth, and community. And we set the bar high. When Northern Light Eastern Maine Medical Center meets our high performance goals under all six of our pillars, we are achieving our goal of having a Culture of Excellence. And we are doing our part to help our system, Northern Light Health, become the best rural healthcare system in the nation.
Mission and Vision - Northern Light Health
Mission and Vision
Mission
Our Mission is to provide you with up-to-date, high quality, compassionate and affordable healthcare.
Vision
Northern Light Mayo Hospital will be the first choice for healthcare, partnering for healthier communities, one person at a time.
Values
- Excellence: We will provide you with a high quality and positive patient experience that will exceed your expectations.
- Compassion: Our staff will provide you and your family with a caring and supportive environment tailored to your individual needs.
- Dignity: We will preserve your personal privacy and treat you and your family with respect.
- Integrity: We will provide the right care at the right time in a reliable way.
Northern Light Mayo Hospital will be:
- A regional center for comprehensive community health.
- A source for health, healing, and education with an emphasis on wellness and health promotion.
- A supportive partner with the professional and medical staff in pursuit of medical excellence.
- An employer who appreciates employees as individuals and as valued resources within the organization and the community.
- A cooperative change agent with other healthcare providers.
- As the role of community hospitals change, Mayo Hospital remains committed to serving as a healthcare and civic leader, concerned employer, and good neighbor.
Northern Light Mayo Hospital will:
- Continue to support the staff in improving the quality, efficiency, and friendliness of our hospital care.
- Focus the knowledge, skills, and resources of our staff, physicians and partners to forge a strong and integrated community health system to serve the people in our region.
- Pursue opportunities in the marketplace and through creative alliances to meet the health needs of our community.
- Join with other providers to ensure that each patient and family is supported in a caring manner throughout the course of any illness.
- Reach out to people in their homes and workplaces to help them understand and take responsibility for their own health and well being.
- Take the lead in creating a more unified and friendly healthcare environment in our service area.
